Absolutely! All of our products are 100% vegan and cruelty-free.

Each brush comprises bristles, a ferrule, and a handle.

• The ultra-soft taklon bristles are made from 100% post-manufacturing material, ensuring a smooth and gentle application.
  
• The ferrule is made from 100% post-manufacturing aluminum, combining durability with a sleek, modern design.
  
• The handle is made from FSC® certified timber, reflecting our commitment to sustainable craftsmanship.
  

All components are vegan, and as a cruelty-free brand, we are committed to ethical beauty without compromise.

Our makeup brushes are investment pieces in your skin wardrobe, designed to deliver flawless results. We have created a step-by-step care guide here to help keep your brushes performing beautifully for many years to come.

If you need any help with choosing the right product for you, we'd love to help!

Get in touch with us by email hello@theskinwardrobe.com

Once your order is dispatched, we will send you an email with tracking details. You can also check your order status at any time by logging into your customer account and viewing your order history.

We process orders quickly, so please double-check your order before completing your purchase. If you have any concerns, contact us as soon as possible, and we’ll do our best to help you.

We do not currently offer refunds or exchanges due to a change of mind. However, we’d love to hear your feedback and continue the conversation—feel free to reach out to us at hello@theskinwardrobe.com.

If your order arrives damaged, faulty, or incorrect, please email hello@theskinwardrobe.com with:

• Your order number
• The email address used for the order
• A clear image of the issue

We’ll work with you to resolve it as quickly as possible.

We accept Visa, Mastercard, Amex, PayPal, Afterpay, Apple Pay, Poli and Gift Card.

All credit card transactions are securely processed by Shopify Payments.

Your payment information remains confidential and will not be held within, or shared outside, The Skin Wardrobe Limited.

Absolutely!

Yes, we offer e-gift cards! They make the perfect gift for someone special. You can easily purchase and send them online.

We are based in New Zealand and ship worldwide using trusted courier services.

Orders are typically processed and dispatched within 24 hours on business days.

Yes! Free shipping is available when you meet the following spend thresholds:

• New Zealand: Free shipping on orders over $100 NZD; otherwise, a flat rate of $7 NZD applies.
  
  
• Australia: Free shipping on orders over $100 AUD; otherwise, a flat rate of $10 AUD applies.
  
  
• Rest of the World: Free shipping on orders over $100 USD or €100; otherwise, a flat rate of $15 USD or €15 applies.

New Zealand: 1–3 business days (allow an extra day for rural addresses).

Australia: 7–14 business days (may take longer for rural areas).

Rest of the World: 10–15 business days, depending on location and customs processing.

A tracking link will be emailed to you once your order has been dispatched.

By default, all orders are sent using a non-signature courier service. Please ensure:

• Your shipping address is correct at checkout, as we cannot update it after dispatch.
• There is a safe place for your order to be left, as we are not responsible for theft once it has been delivered.

For international orders, your country may charge customs taxes or duties upon arrival. These charges are the responsibility of the purchaser. Please check with your local customs agency before placing an order. We cannot provide refunds for orders where duties/taxes remain unpaid.

We do our best to ensure timely delivery, but factors such as customs processing, flight schedules, or courier delays may impact transit times. If you are concerned about your order, please contact the courier provider directly. The estimated timeframes above are guidelines only, and we cannot be responsible for delays caused by third parties.

If your order arrives damaged, faulty, or incorrect, please email hello@theskinwardrobe.com with:

• Your order number
• The email address used for the order
• A clear image of the issue

We’ll work with you to resolve it as quickly as possible.

If you believe your order is lost or has not been delivered, please contact the courier directly with your tracking number for assistance. If the matter is not resolved by the courier, please get in touch with us by email hello@theskinwardrobe.com